Shipping policy

SHIPPING POLICY

Thank you for shopping with Pembloz! Please review the information below regarding our shipping process.

ORDER PROCESSING TIME
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in the shipment of your order, we will contact you via email.

SHIPPING RATES & DELIVERY ESTIMATES
We currently offer free standard shipping on all orders within the United States.

Standard Shipping: 7-14 business days after processing

Delivery times are estimates and are not guaranteed. They may vary due to customs processing, carrier delays, weather, or other events outside of our control. Because our products are shipped from international fulfillment partners, please allow extra time for delivery, especially during peak seasons or holidays.

SHIPMENT CONFIRMATION & ORDER TRACKING
You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24-48 hours.

CUSTOMS, DUTIES AND TAXES
Pembloz is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (import duties, tariffs, and taxes for orders outside the United States, if applicable).

DAMAGES
Pembloz is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier or us directly at info@pembloz.com to file a claim. Please save all packaging materials and damaged goods before filing a claim.

INTERNATIONAL SHIPPING
We currently only ship to addresses within the United States. We are working on expanding to more countries in the future.

QUESTIONS
If you have any questions about your shipment, please contact us at info@pembloz.com, and we will do our best to assist you.